WONDERLUST UK RETURNS POLICY
We hope you love your purchase, but we know sometimes it just doesn't work out and that's OK. Should you wish to return the item, you can.
RETURN POLICY – ONLINE PURCHASES
We guarantee to refund or exchange any item bought online, provided the item is returned within 14 days of purchase and proof of purchase is provided.
Please find a copy of the returns form at the end of this document.
WE DO NOT ACCEPT ANY OF THE FOLLOWING ONLINE RETURNS:
- Any items returned more than 14 days after the date of delivery .
- Items that have been worn.
- Any product deemed by Wonderlust not to be in perfect saleable condition.
Refunds – apply to items bought online only, and not to items bought in store.
PLEASE NOTIFY US BEFORE YOU RETURN SOMETHING BY EMAILING US AT – firstname.lastname@example.org
PLEASE SEND ALL RETURNS TO:
30 High Street,
Receipt – Please include a copy of your online order in the returned parcel. Returned items not accompanied by a receipt will not be accepted.
Exchange – Wonderlust will exchange any item for the same item in a different size, subject to availability. If a different garment is desired, please return the item and place a new order.
Pierced Earrings – In the interests of hygiene we are unable to accept returns or exchanges on pierced earrings.
Condition – We will gladly accept returns of any new, unwashed, unworn and unused product with all the original packaging and garment tags retained and still attached where applicable. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser.
Refund – If you wish to receive a refund we will re-credit the original purchasers credit card for the sum paid less any taxes and duties and less the postal costs. Please note that postal costs for returned goods are the customers responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. It is advisable to send returned items by registered post/DHL and keep your proof of postage certificate, as we regret we cannot be responsible for goods lost or damaged in transit.
RETURN POLICY - SALE ITEMS BOUGHT ONLINE
As above, except that all Sale items must be returned within 7 days of the purchase date and proof of purchase must be provided.
RETURN POLICY – IN STORE PURCHASES
Wonderlust will gladly exchange your purchases within 14 days but please note we are unable to offer refunds only exchange credit in store.
Unfortunately the some items are unable to be returned for hygiene reasons - these include earrings, swimwear and underwear.
- All items bought in store, are bought as seen.
- Refunds may only be applicable if the item is seen as faulty - this is at the discretion of the manager.
- All Sale items are final, no exchange or credit note given.
- This does not affect your statutory rights.